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STORE POLICY

Customer Care

Welcome to our Customer Care section! We’re here to ensure that your experience with our laser engraving services is smooth, personalized, and satisfying.

For larger orders, we provide dedicated customer support to assist with design and production details, ensuring your project meets your standards and deadlines.

Privacy & Safety

Your privacy and security are our top priorities. At Diamond9laser.com, we are committed to protecting your personal information and ensuring a safe and secure shopping experience. This statement outlines how we collect, use, and protect your data, as well as the measures we take to keep your information secure.

1. Information We Collect
Personal Information: When you make a purchase, create an account, or contact us, we may collect information such as your name, email address, shipping address, and payment details.
Usage Data: We may collect data on how you interact with our website (such as pages visited, links clicked, and time spent) to help us improve user experience and service quality.
Cookies: We use cookies and similar technologies to enhance your browsing experience and personalize content and ads based on your preferences.
2. How We Use Your Information
Order Processing: We use your personal information to fulfill and deliver your orders, process payments, and provide order updates.
Customer Support: Your contact information allows us to assist you with inquiries, resolve issues, and improve customer service.
Personalization: We use data to personalize your experience, including product recommendations, targeted promotions, and custom offers based on your interests.
Marketing Communication: With your consent, we may send you emails about new products, exclusive offers, and upcoming promotions. You may opt out at any time.
3. Information Security
We take your security seriously and have implemented industry-standard practices to protect your data:

Encryption: All personal and payment information is encrypted during transmission using Secure Socket Layer (SSL) technology.
Secure Payments: We partner with trusted payment processors to ensure secure handling of your credit card information, which is never stored on our servers.
Data Access: Access to your information is restricted to authorized personnel only, and we regularly review our security practices to prevent unauthorized access, data breaches, and other risks.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with:

Service Providers: Trusted third-party vendors who assist in fulfilling orders, processing payments, and improving our services.
Legal Requirements: We may disclose information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or harm.
5. Your Rights
Access and Correction: You have the right to access and correct your personal information. Log in to your account or contact us directly to update your details.
Opt-Out: You may choose to opt out of marketing communications by clicking the “Unsubscribe” link in emails or adjusting your account settings.
Account Deletion: You may request the deletion of your account and associated personal data by contacting our customer support team.
6. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect or store personal information from children under 13. If we become aware of any data collected from children, it will be promptly deleted.

7. Updates to Our Privacy Policy
We may periodically update this privacy and safety statement to reflect changes in our practices or for regulatory reasons. When we make updates, we’ll notify you through our website or by email.

Contact Us
If you have any questions or concerns about our privacy practices or how we protect your information, please feel free to reach out.

Email: darren@diamond9laser.com
Phone: 817-909-7207
Thank you for trusting us with your information. We are committed to ensuring a safe and secure experience on diamond9laser.com.

Payment Methods

Payment Methods

• Credit / Debit Cards
• Zelle - 817-909-7207 Darren

• Offline Payments

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